Returns & Refunds
Last updated: November 12, 2026
30-day returns
Contact us within 30 calendar days of delivery. We provide a prepaid label for eligible returns and charge zero restocking fees.
For a change-of-mind return, send the item back unused, undamaged and with the included parts. For a damaged, defective, incorrect, incomplete or materially misdescribed item, contact us to arrange a return.
Start a return
Contact support@bulloouu.com with the order number, item and reason. For damage, wrong items or missing parts, describe the issue and include photos if available.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
Refunds
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
To change an item or size, request a return for the original item and place a separate order if appropriate.
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Contact bulloouu
5506 Casa Calvet DrKaty, TX 77449
United States
Business correspondence address only. This is not a walk-in retail store.